| Improvethe business you run. | Inform Increase use of existing servicesHelp residents find and complete the next steps for permits, local services, and assistance already available to them. What NSU could put to workPublic access and service-navigation view- Why nowAI can translate complex approved service instructions into plain-language guidance, with source links and accessibility review.
- Your edgeCommunity knowledge, service rules, accessibility needs, and public trust.
- Put to workConnect approved guidance, reveal navigation gaps, and prepare useful routes to staff assistance.
The value test Validate service uptake, accessibility, source accuracy, and usefulness with representative public feedback. | Serve Make existing resources usefulMake public records, service requirements, and local resource information useful together when a resident’s question crosses separate sources. What NSU could put to workPublic service and resource map- Why nowAI can extract service details from dispersed approved records and flag conflicting descriptions or missing coverage for staff verification.
- Your edgeAgency knowledge, partner relationships, eligibility rules, and local service context.
- Put to workConnect resources, identify coverage gaps, and create reviewable information with named source owners.
The value test Verify current coverage, source authority, eligibility information, and usefulness to staff and the public. | Automate / Scale Deliver dependable public serviceSee which public requests stall between intake and resolution, with the responsible team and next review clearly identified. What NSU could put to workPublic-service operating view- Why nowAI can classify free-text requests, summarize their history, and draft responsible handoffs for staff to verify.
- Your edgeService judgment, department responsibilities, public commitments, and escalation knowledge.
- Put to workConnect requests to owners, prepare staff review, and reveal recurring delivery exceptions.
The value test Assess completed service work, routing quality, accountability, and appropriate data access. |
|---|
| Unlockambitions that felt out of reach. | Inform Extend information accessReach residents who need another language or guidance outside office hours when maintaining accessible information strains staff capacity. What NSU could put to workExtended-access guidance service- Why nowAI can prepare source-linked guidance for repeated questions, making extended access testable without assuming automated service decisions.
- Your edgePublic questions, service knowledge, accessibility needs, and staff responsibilities.
- Put to workPrepare accessible guidance, source-update rules, and a clear route to human review.
The value test Validate public usefulness, accessibility, source freshness, actual coverage, and staff capacity. | Serve Extend partner-service coverageOffer a fuller route to assistance when keeping agency and partner eligibility, availability, and handoffs current has been too difficult to sustain. Inside the business example ↗What NSU could put to workPartner-service coverage model- Why nowAI can extract partner-resource details from varied documents and flag stale or conflicting entries for named source owners.
- Your edgePartner relationships, local needs, service eligibility, and trusted referral practices.
- Put to workConnect approved partner resources, identify gaps, and define verification and handoff responsibilities.
The value test Confirm partner permission, current coverage, public need, and a sustainable update process. | Automate / Scale Operate a shared service deskMake a shared service desk practical when separate intake processes and unclear departmental handoffs consume the available staffing capacity. Inside the business example ↗What NSU could put to workShared-desk operating plan- Why nowAI can turn varied public requests into consistent intake summaries, reducing preparation burden across a shared desk.
- Your edgeDepartment roles, service rules, public-response standards, and escalation judgment.
- Put to workDesign permitted intake, departmental review, staff coverage, and public follow-through.
The value test Establish public usefulness, staffing feasibility, data-sharing authority, and departmental accountability. |
|---|
| Discoverpossibilities you hadn’t considered. | Inform Recognize an unserved public needInvestigate whether recurring newcomer questions reveal a missing service for settling into a neighborhood, beyond the categories in the current service catalog. What NSU could put to workNewcomer service proposition- Why nowAI can group permitted free-text questions across departments to suggest unmet needs beyond existing service categories.
- Your edgeCommunity context, public trust, service knowledge, and understanding of who may be missing.
- Put to workDevelop the need hypothesis, countercase, and a representative public-validation approach.
The value test Validate unmet need, representation, existing alternatives, and public benefit before developing the idea. | Serve Reveal neighborhood possibilitiesExplore a neighborhood opportunity guide that brings public land, building-use, transport, and community information together around a local planning question. What NSU could put to workNeighborhood opportunity guide concept- Why nowAI can extract relevant facts across approved planning records and explain source gaps, making a neighborhood guide easier to investigate.
- Your edgePlace knowledge, community relationships, public records, and judgment about useful local information.
- Put to workPrepare a sample neighborhood guide with source references, unresolved questions, and review by responsible people.
The value test Test public usefulness, source accuracy, representation, accessibility, and the limits of any planning interpretation. | Automate / Scale Organize around life eventsExplore a new service model in which one permitted intake coordinates departmental reviews for a life event such as opening a business. What NSU could put to workLife-event service operating model- Why nowAI can translate one permitted intake into proposed department-specific review tasks, revealing where a life-event model needs human coordination.
- Your edgeAgency expertise, public journeys, departmental responsibilities, and service standards.
- Put to workDesign the intake, review sequence, data boundaries, and accountable public follow-through.
The value test Confirm public benefit, legal authority, data-sharing permissions, and agency capacity before changing delivery. |
|---|